Frequently Asked Questions
Everything you need to know about your next Eastwood instrument.
What is the typical shipping time for a new guitar?
Orders for in-stock instruments typically ship within 2-3 business days. Domestic delivery usually takes 5-7 business days, while international shipping can take 10-14 business days depending on customs processing.
Do Eastwood guitars come with a warranty?
Yes, all new Eastwood instruments include a three-year limited warranty against defects in materials and workmanship for the original purchaser.
What is your return policy for online orders?
We offer a 45-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs, provided the instrument is in original condition.
Are your guitars professionally set up before shipping?
Every instrument undergoes a comprehensive multi-point inspection and professional setup in our workshop to ensure optimal playability right out of the box.
Do you offer financing options for larger purchases?
We provide several flexible payment solutions, including Klarna and Affirm, allowing you to split your purchase into manageable monthly installments at checkout.
How do I track my pre-order status?
For pre-order items, we provide monthly email updates regarding production timelines. Once your instrument is ready to ship, you will receive a tracking number via email immediately.